Frequently asked questions

When you make your first purchase you will be asked to fill in the registry form as a new user. To change your data you will only have to select the option "change" once you are logged on in the system.

You just have to send us an e-mail clicking the option Forgot Password? and automatically we will send it to you in that moment.

You’re your previous consent all your personal information data is saved in our files, which we are sworn to protect un Spanish Organic Law 15/99 on Protection of Personal Data.

Checking our Size Chart. You must measure yourself as seen on the manequin and search in the Size Chart the size that suits you.

You may use your credit card: (VISA, MasterCard, American Express) or Debit Card, or if you prefer you may transfer the sales amount to our account.At e-molina.com you can buy all the flamenco fashions you like with complete safety.Our bank: Banco Santander Central Hispano guarantees full on-line security for credit card payments. All required data is encrypted and send directly to BSCH’s secure server.

We use SSL technology endorsed by the BSCH bank.

What does SSL technology imply?

A secure server guarantees privacy for the date you may transmit through the net. The browser used and as well as the server must use the same protocol to ensure full security.

Any version of the Netscape Navigator and Internet Explorer browsers Support this protocol.

How does the SSL protocol work?

It works just encrypting the data that you send, using the RSA ciphering system when it’s located in any safe area of a browser. Your Netscape or Exploere browser, collaborating with the secure server encrypts the data so that if anyone manages to appropriate themselves of the data during the transmission, they will not be able to read it because they would lack the necessary key codes.

How can I know if a server is secure?

You may know it thanks to the full key that appears in the lower left area of your Netscape browser, or the padlock that appears in the lower right area of your Microssoft Internet Explorer. You may also notice that the URL is slightly different: it starts with “https” rather that “http”. A secure server certified by Thawte works with a 128 bit key code, with a 40 bit secret part. This means that if an intruder tries to decipher the data transmitted with this system, he must realize 240 complex operations to decipher this data, which in computational time means thousands of years with one of the state of the art machines in the market nowadays.

What is the security certificate?

A security certificate is awarded by a certifying entity: The Certification Authority. The entity awards such certificates after having controlled the correct configuration of the encrypting process (SSL) and verified the data of the registered company. The secure server certification is awarded to an entity whose references have been previously checked to ensure company authenticity.

(For more information: Sistemas 4B www.4b.es)

It depends on the season and also, remember that all our fashions are hand made. We begin to confection them once we receive confirmation of payment. If we should take longer than 15 days to finish, we would e-mail you notifying our delay.

At the mailing address you give us. Remember, if you wish you may give us a different destination address than the billing address. This may be very useful in case you want to ship a present to someone, or if you are going to stay some time away from your usual address.

Domestic deliveries

The shipping cost depends on the total of your purchase, the shipping option that you have chosen and to where the delivery is. The normal delivery time is in 3 days.

International Deliveries

You can choose between 2 options: DELIVERY BY ORDINARY MAIL, which has a service of delivering packages in maximum 90 days in the farthest point, and BY TRANSPORTING COMPANY TNT/FEDEX, which has a service of delivering packages in maximum 15 days in the farthest point.

Note: The packages are insured for loss, theft or damage (the insurance cost appears included in the shipping cost).

You do not have to pay any customs duties if you live in the European Union ( except Canarian Islands, Ceuta and Mellilla). If you live out of the European Union, you have to pay the customs duties in force in every country. These duties will be received by the delivery service company.

If your order has any defects, you dispose of a seven (7) working day period from the date of reception to return it.

In order to do this, get in touch with our Customer Service at the e-mail: info@e-molina.com and we shall send you a mail authorising your devolution. The expenses of return are paid by you.

Remember that you must return it in same conditions you have received it and with its original boxing. The ammount of your purchase shall be reimbursed in the credit card with which you made the payment or in the current account that you indicate us (shipping & handling costs not included) .

Note: The articles manufactured by order of the client do not admit return.

To check the status of your order, please contact to our Customer Service, with the e-mail address: info@e-molina.com and we will inform you the status of the order by e-mail.

In case you have any questions, you may reach us through our Contact section.

Confecciones Molina, S.L. CIF B-41160995 · P.I. La Red Sur. Calle La Red Uno. 39 · 41500 Alcalá de Guadaíra (Seville)

Phone. +34 955 630 833 · Fax +34 955 630 213 | info@e-molina.com | Legal Notice







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